One of the most common questions I get asked about service level agreements is how long it takes for them to be created. Unsurprisingly, the answer is that it`s important. A service level agreement (SLA) is a great tool to help service providers and their clients improve communication, manage expectations, clarify responsibilities and lay the foundation for a win-win relationship, and many factors can influence the duration of the effort, such as: This is the conclusion of the MBA exam work of graduate economist Simone Rechel at Ludwigshafen University, who works within the De Koblenz Gimmler Group. In an extensive empirical analysis of SLAs in terms of German-wide contract logistics, she found that SLAs are part of contractual systems for all the companies surveyed in different forms.. . . .